FAQ

For most sensitive skin, simpler is often better. Fewer products reduce the chance of irritation and make routines easier to maintain. Gentle cleansing, targeted treatment, and consistent moisture help support the skin barrier and maintain balance. Plant-based ingredients are often more easily recognized by the skin and provide a balanced mix of nutrients that sensitive skin tends to tolerate well.

When skin is prone to redness, it often does best with ingredients that focus on comfort and barrier support. niacinamide, ceramides, and hyaluronic acid are commonly recommended because they help strengthen the skin and support hydration without feeling harsh. Ceramides help reinforce the skin barrier and hold in moisture, which can reduce visible redness. Niacinamide helps calm the skin and support balance, while hyaluronic acid draws in hydration without irritation. Redness-prone skin also tends to feel better when it’s not exposed to strong fragrances, harsh cleansers, or drying alcohols that can strip moisture and trigger sensitivity.

Yes, vitamin C can work well for sensitive skin when the right form is used. Gentler, more stable forms like magnesium ascorbyl phosphate and bio-chelated vitamin C are often better tolerated because they support antioxidant benefits without the sharp sting sometimes associated with pure ascorbic acid. These forms work effectively at lower concentrations and are less likely to disrupt the skin barrier. More acidic, high-strength vitamin C formulas can feel intense for sensitive skin, especially when the barrier already feels stressed. Introducing vitamin C slowly and choosing well-balanced formulas helps skin adjust more comfortably.

Sensitive skin is a tendency to feel easily irritated or uncomfortable on an ongoing basis, while reactive skin describes how skin responds to specific triggers like new products, weather changes, or stress. Sensitive skin can vary widely in how it shows up, and even skin that isn’t usually sensitive can become reactive when the barrier is compromised or stressed.

A gentle cleanser for eczema-prone skin should cleanse effectively without stripping moisture. Look for formulas with mild cleansing agents that help maintain hydration and support the skin barrier, so skin feels comfortable after cleansing. Avoiding harsh synthetic surfactants, fragrances, and drying alcohols can help reduce irritation and flare-ups.

Yes, hyaluronic acid is generally well suited for sensitive skin because it helps attract and hold moisture without feeling heavy or irritating. High molecular weight hyaluronic acid is often preferred for sensitive or reactive skin, as it hydrates at the surface rather than penetrating deeply, which can feel more comfortable when the skin barrier feels stressed. By supporting the skin’s moisture barrier, hyaluronic acid helps skin retain hydration and feel more comfortable and resilient over time. When thoughtfully sourced, hyaluronic acid can also be vegan compliant.

Vegan skincare simply means a product does not contain animal-derived ingredients, but it isn’t always plant-based. Many vegan formulas still rely on lab-created (synthetic) ingredients. For sensitive skin, what matters most is how well ingredients are tolerated. Plant-based ingredients can be especially supportive because they tend to work in harmony with the skin and provide a naturally source of nutrients your skin can recognize. Choosing natural formulas with skin-compatible, plant-derived ingredients can help reduce the risk of irritation.

Sensitive skin reactions often happen when the skin barrier feels stressed. Common triggers include introducing unfamiliar products, layering multiple actives, over-exfoliation, and environmental changes like weather or pollution. Formulas that use gentle, nature-derived or nature-identical actives at responsible levels allow the skin to respond more steadily. With consistent use, this balanced approach supports results without pushing skin toward reactivity.

All of our skincare is made in-house in our Minnesota-based lab. We proudly manufacture in small batches to ensure freshness + quality.

Every product is developed + formulated by our female founder, who created Love & Light Botanicals after her own journey with sensitive skin. She’s a trained cosmetic formulator with a diploma in advanced organic skincare science + a deep, personal understanding of how hard it can be to find healthy skincare that truly works for sensitive skin.

Yes. While not required in the U.S., we voluntarily test our products through third-party labs to ensure safety + stability.

We hold ourselves to high standards, often beyond what’s required by most certification programs. From ingredient sourcing to product safety, we’ve built our own strict criteria for ethical, sustainable + skin-safe formulations.

We’re proud to be certified by Crunchy Mama Box, which recognizes our commitment to ingredient transparency, safety + sustainability. As we grow, we’re actively working toward additional certifications, including Cruelty-Free + EWG Verified, because your trust means everything to us.

Positive Aging means supporting your skin’s health at every stage of life, without trying to erase flaws or chase perfection.

We focus on real skin health, not unrealistic beauty ideals. Our mission is to replace fear-based beauty marketing (anti-aging) with honest, empowering education, because healthy skin is beautiful skin, at every age.

Yes. Our ingredients are plant-based, naturally derived + chosen for both their efficacy + skin compatibility. Many are organic, cold-pressed + unrefined to preserve nutrients.

Yes! We never test on animals + all of our products are 100% vegan and we are certified cruelty free through Leaping Bunny.

We prefer to say healthy, because “clean” isn’t a regulated term. We go beyond the buzzwords by using ingredients found in nature or nature-identical alternatives, always at safe levels.

Our formulas are free from synthetic fragrance, dyes + known irritants. We follow strict global safety standards like those from the EU + EWG. Every supplier is vetted for integrity, sustainability + ethical practices.

Skincare you can trust, especially if you have sensitive skin.

Yes. We use safe, Ecocert-approved preservatives to protect the integrity of our formulas, especially those made with raw botanicals. It’s an important step that helps keep your skincare fresh, effective + safe throughout its intended shelf life.

Our formulas are designed for sensitive skin, but they work great with all skin types! We focus on skin-science + formulate products that are made to restore, replenish + strengthen the skin barrier for healthier, glowing skin that's more resilient.

Supporting your skin barrier naturally starts with keeping your routine gentle and consistent, since the barrier functions best when it isn’t overstimulated. Mild cleansing, regular hydration, and plant-based ingredients that work in harmony with the skin help reinforce its natural structure. Avoiding over-exfoliation and frequent product changes also allows the barrier to stay balanced and resilient over time.

You might notice your skin feeling tighter, drier, or more sensitive than usual. Products you normally use comfortably may start to sting or cause redness. These changes often signal that your skin needs extra support. Focusing on gentle hydration and barrier-supportive ingredients can help skin feel more comfortable and resilient over time.

The natural Ingredient approach we take makes normal use of our products generally safe for all adults, however we do not provide medical advice. We recommend consulting with your healthcare provider for any questions related to use during pregnancy or while breastfeeding.

If you're just getting started, keeping things simple with our 3-step approach is a great place to launch your skincare journey.

• Step 1: cleanse with a gentle cleanser.
• Step 2: treat with a targeted serum, toner or eye cream.
• Step 3: protect with a barrier-supportive moisturizer or nourishing facial oil.

Once you have a simple foundation, you can add additional treatment steps like a mask, or more targeted treatments based on your skin’s needs.

Need help building a routine? Take our Quiz or book a FREE 1:1 Consultation.

Absolutely! Our formulas are gentle + designed to layer well with other products.

Things to consider when building a routine that may compromise your skin barrier, especially If you have sensitive skin:

• Limit exfoliants to 1-3x per week to allow your skin time to recover.
• Go slowly when combining products with high-potency actives to see how your skin will tolerate the routine.
• If adding a treatment mask, start with 1x per week to evaluate your skin's response.
• Always follow mask + exfoliation treatments with a nourishing moisturizer or facial oil to replenish + lock In moisture.

We offer travel minis of our products for sale. They are a 1-week supply + a great way to try our formulas with less commitment. You can also receive a free 1-week supply when you book a 1:1 skincare consult, where we’ll customize a routine just for you.

We currently ship within the U.S., with plans to expand In the future. If you're outside the U.S., contact us to see how we can help.

Absolutely! Our digital gift cards never expire + are fully transferrable - making them the perfect way to share healthy skincare with someone you love. Whether they’re just starting their routine or already a fan, it’s a thoughtful gift that gives them the flexibility to choose what works best for their skin.

We know sensitive skin is personal. If a product doesn’t work for you, reach out, we’ll make it right.

Need help with a return or exchange?

Email us at info@loveandlightbotanicals.com. We’ll guide you through the return or exchange process.

Yes! My skincare rewards lets you earn points every time you shop, refer a friend, or complete simple actions like following us on social. Points can be redeemed for discounts on future purchases.

To claim your rewards + discounts join via our Loyalty page with the same email you entered at checkout.

1. Sign in using your email - check your inbox for a login code.
2. Once logged in, click Rewards in the top menu.
3. If you don’t see your dashboard, you’ll need to join the program first on this page.
4. Your dashboard will show your points + history.
5. Scroll down to view + redeem your available rewards.
6. Click on a reward, copy the discount code + enter it at checkout to apply.

Yes! You can send unlimited referral coupons to share healthy skincare with a friend (plus, earn $15 off your next purchase!)

How to get your code:

1. Log In to your account + visit the Rewards page.
2. You'll find a referral link at the bottom of the page.
3. Copy the code + text/email to a friend for $10 off their first purchase!

You'll receive a $15 rewards certificate In your loyalty account for every friend that redeems your referral offer.

Yes, we do! Email us at wholesale@loveandlightbotanicals.com to learn more.