FAQ

Let’s answer your skincare questions!

From product use to ingredient safety, we’re here to help you feel confident in your routine.

Have a question we didn't answer? Submit a new question via our chat bubble In the bottom right of your screen 💬.

Brand values + standards

What makes us different + why we do things the way we do.

Where are your products made?

All of our skincare is made in-house in our Minnesota-based lab. We proudly manufacture in small batches to ensure freshness + quality.

Who formulates your products?

Every product is developed + formulated by our female founder, who created Love & Light Botanicals after her own journey with sensitive skin. She’s a trained cosmetic formulator with a diploma in advanced organic skincare science + a deep, personal understanding of how hard it can be to find healthy skincare that truly works for sensitive skin.

Are your products third party tested?

Yes. While not required in the U.S., we voluntarily test our products through third-party labs to ensure safety + stability.

What certifications do you hold?

We hold ourselves to high standards, often beyond what’s required by most certification programs. From ingredient sourcing to product safety, we’ve built our own strict criteria for ethical, sustainable + skin-safe formulations.

We’re proud to be certified by Crunchy Mama Box, which recognizes our commitment to ingredient transparency, safety + sustainability. As we grow, we’re actively working toward additional certifications, including Cruelty-Free + EWG Verified, because your trust means everything to us.

What does Positive Aging mean? Why do you use the term "anti-aging"?

Positive Aging means supporting your skin’s health at every stage of life, without trying to erase flaws or chase perfection.

We focus on real skin health, not unrealistic beauty ideals. Our mission is to replace fear-based beauty marketing with honest, empowering education - because healthy skin is beautiful skin, at every age.

Ingredients + transparency

What’s in our formulas (+ what’s not). Plus how we keep it honest.

Are your products really natural?

Yes. Our ingredients are plant-based, naturally derived + chosen for both their efficacy + skin compatibility. Many are organic, cold-pressed + unrefined to preserve nutrients.

Are your products vegan + cruelty-free?

Yes! We never test on animals + all of our Ingredients + manufacturing processes are 100% vegan.

Are your products considered clean?

We prefer to say healthy, because “clean” isn’t a regulated term. We go beyond the buzzwords by using ingredients found in nature or nature-identical alternatives, always at safe levels.

Our formulas are free from synthetic fragrance, dyes + known irritants. We follow strict global safety standards like those from the EU + EWG. Every supplier is vetted for integrity, sustainability + ethical practices.

Skincare you can trust, especially if you have sensitive skin.

Do you use preservatives?

Yes. We use safe, Ecocert-approved preservatives to protect the integrity of our formulas, especially those made with raw botanicals. It’s an important step that helps keep your skincare fresh, effective + safe throughout its intended shelf life.

Routines + how-to-use

Simple, healthy-skin steps to help you build your perfect routine.

What skin types are your products suitable for?

Our formulas are designed for sensitive skin, but they work great with all skin types! We focus on skin-science + formulate products that are made to restore, replenish + strengthen the skin barrier for healthier, glowing skin that's more resilient.

Can I use your products If I have sensitive skin or allergies?

Yes! Our products are made for sensitive skin. We don't use synthetic fragrance, dyes, or harsh ingredients. We use gentle botanical actives at safe, well-researched levels. If you have known allergies, we always recommend patch testing first.

Are your products safe for pregnancy + breastfeeding?

The natural Ingredient approach we take makes normal use of our products generally safe for all adults, however we do not provide medical advice. We recommend consulting with your healthcare provider for any questions related to use during pregnancy or while breastfeeding.

How should I build a routine with your products?

If you're just getting started, keeping things simple with our 3-step approach is a great place to launch your skincare journey.

Once you have a simple foundation, you can add additional treatment steps like a mask, or more targeted treatments based on your skin’s needs.

Need help building a routine? Take our Quiz or book a FREE 1:1 Consultation.

Can I use your products with actives from other brands?

Absolutely! Our formulas are gentle + designed to layer well with other products.

Things to consider when building a routine that may compromise your skin barrier, especially If you have sensitive skin:

  • Limit exfoliants to 1-3x per week to allow your skin time to recover.
  • Go slowly when combining products with high-potency actives to see how your skin will tolerate the routine.
  • If adding a treatment mask, start with 1x per week to evaluate your skin's response.
  • Always follow mask + exfoliation treatments with a nourishing moisturizer or facial oil to replenish + lock In moisture.

Orders + Support

From shipping to our Happiness Guarantee, we’re here to make things easy.

Do you offer free samples or travel sizes?

We offer travel minis of our products for sale. They are a 1-week supply + a great way to try our formulas with less commitment. You can also receive a free 1-week supply when you book a 1:1 skincare consult, where we’ll customize a routine just for you.

Do you ship to my country?

We currently ship within the U.S., with plans to expand In the future. If you're outside the U.S., contact us to see how we can help.

Can I gift your products or purchase gift cards?

Absolutely! Our digital gift cards never expire + are fully transferrable - making them the perfect way to share healthy skincare with someone you love. Whether they’re just starting their routine or already a fan, it’s a thoughtful gift that gives them the flexibility to choose what works best for their skin.

What is your Happiness Guarantee?

We know sensitive skin is personal. If a product doesn’t work for you, reach out, we’ll make it right.

Need help with a return or exchange?

Email us at info@loveandlightbotanicals.com. We’ll guide you through the return or exchange process.

Do you have a rewards program?

Yes! My skincare rewards lets you earn points every time you shop, refer a friend, or complete simple actions like following us on social. Points can be redeemed for discounts on future purchases.

To claim your rewards + discounts join via our Loyalty page with the same email you entered at checkout.

How do I redeem my rewards?
  1. Sign in using your email - check your inbox for a login code.
  2. Once logged in, click Rewards in the top menu.
  3. If you don’t see your dashboard, you’ll need to join the program first on this page.
  4. Your dashboard will show your points + history.
  5. Scroll down to view + redeem your available rewards.
  6. Click on a reward, copy the discount code + enter it at checkout to apply.

Can I send a friend a discount code?

Yes! You can send unlimited referral coupons to share healthy skincare with a friend (plus, earn $15 off your next purchase!)

How to get your code:

  1. Log In to your account + visit the Rewards page.
  2. You'll find a referral link at the bottom of the page.
  3. Copy the code + text/email to a friend for $10 off their first purchase!

You'll receive a $15 rewards certificate In your loyalty account for every friend that redeems your referral offer.

Do you offer wholesale or private label options?

Yes, we do! Email us at wholesale@loveandlightbotanicals.com to learn more.