Refund policy

Returns and refunds

We offer a lifetime return policy on all products. At a minimum, returns are accepted within 365 days of delivery.

  • Return window: 365 days from the date of delivery
  • Condition: New, opened, or used items are accepted
  • Return shipping: Free return shipping is provided
  • Refund method: Original form of payment
  • Refund timing: Refunds are processed within 5 to 7 business days after the return is received

To start a return or exchange, please contact us at hello@loveandlightbotanicals.com. We will provide return and exchange instructions.

This policy applies to all online purchases made through loveandlightbotanicals.com.

Our happiness guarantee

Every formula we create is thoughtfully developed with organic botanicals and sensitive skin in mind. We want your skincare routine to feel supportive, comforting, and enjoyable.

If a product does not feel right for your skin, even after extended use, please reach out. We stand behind every product we make and are always happy to help find a solution that feels right for you.

Refunds

Once your return is received and reviewed, your refund will be issued to the original form of payment. Please allow 5 to 7 business days for the refund to appear, depending on your payment provider.

Exchanges

We offer exchanges as part of our return process.

If you would prefer to exchange your item for a different product, please contact us to initiate an exchange. Once your return is received, we will process the exchange and ship the replacement item.

Exchanges are subject to product availability.

Gift cards

Gift cards are not eligible for returns or refunds. Our gift cards do not expire and can be used at any time.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the item so we can help right away.

Questions

If you have any questions about returns, refunds, exchanges, or gift cards, please contact us at hello@loveandlightbotanicals.com. We are always happy to help!